The Americans and the Japanese decided to
engage in a boat
race. Both teams practiced hard and long to reach
their peak
performance levels. On the big day they felt ready. The
Japanese won by a mile.
The American team was discouraged by the loss.
Morale sagged. Corporate
management decided that the reason for the
crushing defeat had to be
found, so a consulting firm was hired to
investigate the problem and
recommend corrective action.
The
Japanese team had six people rowing and one person steering and

rowing; the American team had two people rowing and five people steering.

After a year of study and thousands spent analyzing the problem, the

consultant firm concluded that too many people were steering and
not
enough were rowing on the American team. So as race day neared
again the
following year, the American team’s management structure
was completely
reorganized. The new structure for the American
s was: one quality
assurance manager, two steering managers, one
area steering managers, and a
new performance review manager for the
two people rowing the boat to
provide work incentive.
That
year, the Japanese won by TWO miles !!!
Humiliated, the American
corporation laid off the rowers for poor
performance and gave the
managers a bonus for discovering the problem.